Privacy Policy

Privacy Policy

Effective Date: July 9, 2026

Welcome to gyenn.com (“Website”, “we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following information:

Personal Information

When you contact us, request a quotation, place an order, or subscribe to our updates, we may collect:

• Full name

• Company name (if applicable)

• Email address

• Phone number

• Delivery and billing address

• Payment information (processed securely by third-party payment providers)

Website Usage Information

We may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on the website

• Referring website

• Cookies and similar technologies

2. How We Use Your Information

We use your information to:

• Process orders and payments

• Deliver products

• Respond to enquiries

• Provide customer support

• Improve our website and services

• Send order updates

• Send marketing communications (only where permitted by law)

• Prevent fraud and maintain website security

• Comply with legal obligations

3. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

• Remember your preferences

• Understand website traffic

• Improve website performance

• Measure marketing effectiveness

You may disable cookies through your browser settings, although some website features may not function properly.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties such as:

• Payment processors

• Courier and shipping providers

• Website hosting providers

• Marketing service providers

• Analytics providers

• Government authorities where required by law

These parties are only given the information necessary to perform their services.

5. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil orders

• Provide customer service

• Meet legal, accounting, and tax obligations

• Resolve disputes

• Enforce our agreements

7. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Withdraw consent where applicable

• Object to certain processing activities

• Request a copy of your personal data

To exercise these rights, please contact us using the details below.

8. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services such as:

• Payment gateways

• Google Analytics

• Google Maps

• WhatsApp

• Social media platforms

These third-party services have their own privacy policies, and we are not responsible for their privacy practices.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. International Data Transfers

Your information may be processed or stored in countries outside your country of residence by our service providers. We take reasonable steps to ensure your information remains protected.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy or our handling of your personal information, please contact us:

Website: https://gyenn.com

Email: gyennofficial@gmail.com

13. Compliance with Malaysian Personal Data Protection Act (PDPA)

Where applicable, we process personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. We are committed to handling personal information responsibly and in accordance with applicable legal requirements.